A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A. Multiple Call Handling (MCH)
B. Redirection on No Answer (RONA)
C. Feature Access Codes (FAC)
D. Call Work Codes (CWC)
E. Least Occupied Agent (LOA)

Leave a Reply

Your email address will not be published. Required fields are marked *